Frequently Asked Questions – Alice in Wonderland – TheatreOnKew

Frequently Asked Questions

Weather, Cancellations and Refunds

What happens if the weather is very bad (rain, wind and storms) as it is an outside performance with no cover?
The performance will only be cancelled if it is unsafe for the performance to go ahead. In light to moderate rain the show will go on. Upon cancellation, patrons will be notified via a text message and an email sent as well. Patrons are invited to exchange their tickets for another performance date or get a full refund via See Tickets. Patrons will be notified as soon as a decision to cancel the show is made. Please note this cannot be claimed at any of Kew’s ticket booths or gates.
What if it has been raining and the ground is too wet to sit on?
The show will go on! Our characters LOVE a little bit of mud to play in so we hope that if it has been raining, you will still join us for some fun. If it is a little muddy for you we suggest bringing a blanket or a chair to sit on. Ticket holders are also encouraged to wear comfortable all weather clothing and shoes.
Can I get a refund?
Refunds are only available if the performance has been cancelled and are in accordance with See Tickets returns policy.
Is entry to the gardens included with the ticket?
Yes, entry to the gardens is included in the ticket. After the show, you are welcome to explore the Royal Botanical Gardens.

What should I bring to the Show?

What should I bring?
It is not essential to bring anything, but ticket holders are welcome to bring a blanket or chair to sit on. Dressing up is optional and always encouraged. Please be aware that there is no seating provided, please bring whatever you need to make yourself comfortable on the grass. If you wish to bring a fold out chair, please do so. The production takes place outdoors and there is no cover so please bring a sun hat or a rain coat depending on the weather.
Are there chairs to sit on?
Chairs are not supplied either by the Production Company or Venue; however you are welcome to bring your own picnic chairs. We just ask that if you bring a chair you sit towards the back or the side so you do not obstruct other patron’s views. Our on site staff will be able to assist you with this.

How to get to Kew Gardens

By London Underground
Kew Gardens Station (District Line — Richmond branch and London Overground) is the closest London Underground station, and is in zone 3.

Kew Gardens Station is 400 metres from the Victoria Gate entrance to the Gardens.

• Exit left from the station gates, down the steps and through the underpass, up more steps and through the ticket office

• Walk past the parade of shops, including Tesco and The Kew Greenhouse café

• Cross Sandycombe Road at the zebra crossing

• Walk down Lichfield Road (opposite) to reach Victoria Gate.

If you are a wheelchair user or find stairs difficult, there is no direct accessible exit to Kew Gardens from the westbound platform

• Continue your journey to Richmond (one stop) and catch a tube or train back to Kew Gardens

• The eastbound platform leads out via a level exit to the Kew village area.
From here it is a distance of approximately 400 metres to the Victoria Gate entrance to the Gardens on Kew Road.

Transport for London Journey Planner
By Train
Train services (South West Trains) from Waterloo, via Vauxhall and Clapham Junction stop at Kew Bridge station, which is 800 metres from the Elizabeth Gate entrance to the Gardens via Kew Bridge. For more information call 08457 484950.

The London Overground service from Stratford stops at Kew Gardens station.

Richmond station is served by National Rail and there is a lift to street level and level access to the pavement from the station concourse. The bus stop for the local bus route which travels in the direction of Kew Gardens (65, in the direction of Ealing Broadway) is on the opposite side of the street from Richmond station. The bus stops near two of the gates to the Gardens: Lion Gate and Victoria Gate.

For more information see the National Rail Journey planner
By Bus
Route 65, between Ealing Broadway and Kingston via Richmond town centre, stops close to Lion Gate and Victoria Gate. Route 391, between Fulham and Richmond, stops near Kew Gardens station. Routes 237 and 267 stop at Kew Bridge station.

Transport for London Journey Planner
By Car or Coach
Kew Gardens' postal address is Kew, Richmond, Surrey, TW9 3AB. The Gardens are well signposted from all the major local roads. The South Circular (A205) passes the north-east corner of Kew Gardens, and Kew Road (A307) forms the eastern border.

Please note that although Kew has no coach park coach parking is free on Kew Road (A307) after 10am. Visiting groups are advised to arrive at either Victoria Gate or Elizabeth Gate, but note that only Elizabeth Gate has a designated coach drop-off point.

From the West

• Take the M4 (exit Junction 2) or A4

• Upon reaching the Chiswick roundabout, follow signs to Kew Gardens to join the A205 and cross the River Thames at Kew Bridge

• Turn right immediately after the bridge along the side of Kew Green, and after 300 metres right down Ferry Lane to reach the Kew Gardens car park

From North London

• Follow the North Circular until you reach the Chiswick roundabout, then follow directions as above

From the South or West

• From the M3 continue on the A316

• Upon reaching the Richmond roundabout, fork left on to Kew Road (A307)

• You will then see the Pagoda to your left and then the long brick wall on your left which is the boundary to the Gardens

• There is limited parking along the section of Kew Road between Victoria Gate and Lion Gate after 10am

• Alternatively, to reach the car park (TW9 3AF), continue along Kew Road and upon reaching Kew Green turn left and follow the signs

From the South Circular Road

• Follow the South Circular Road past Kew Retail Park and under a railway bridge

• At the next traffic light junction, where the A307 joins from the left, go slowly through the junction and immediately turn left into Kew Green (NOT sharp left into the A307, as there is no left turn)
Car Parking
The directions above are to the Kew Gardens car park (TW9 3AF), near Brentford Gate, which is reached via Ferry Lane, a narrow turning off Kew Green. Please note that parking is limited: the car park takes 300 cars. The parking fee is £7.00 for the day. There is no charge for motorcycles and mopeds. The car park closes half an hour after the Gardens close.

There are 12 designated disabled parking spaces in the car park and three further public spaces are available next to Elizabeth Gate on Kew Green. If these are full, disabled drivers displaying the blue badge are welcome to park elsewhere in the car park free of charge.

Free parking is also available on Kew Road (A307) after 10am every day. From here the nearest entrance is Victoria Gate. This road is congested at peak times, so it may be easier to come via public transport. Please note that parking restrictions apply on most of the residential streets around Kew and on parts of Kew Road; please check parking restrictions carefully.
By River Boat
During the summer months Thames River Boats operate a river boat service from Westminster Pier to Kew. Kew Pier is approximately 500 metres from the Elizabeth Gate entrance to kew Gardens.

Thames River Boats timetable
By Bicycle
Bicycle racks are available at both Victoria Gate and Brentford Gate. The racks at Brentford Gate are located in the adjacent car park, under a covered shelter. There are also bike racks situated outside Elizabeth Gate and Lion Gate and on the forecourt at Victoria Gate.

Please note: Bicycles / tricycles, roller skates, skateboards, and scooters are not permitted in the Gardens. Storage is provided for tricycles, roller skates and skateboards at Victoria and Elizabeth Gates only. Racks for bicycles and micro-scooters are available at all four gates.