Ensuring our performances are accessible to those whose mobility is limited is of great importance to us. For Theatre on Kew we offer the following:
• One personal assistant of a paying disabled guest comes free.
• Wheelchairs are available on a first come, first serve basis.
• Please note there are no mobility scooters available at the concert. Customers can bring their own.
• Personal assistants are encouraged to bring their own fold out chair if they wish to sit next to their disabled charge.
• Accessible toilets are positioned at various locations around Kew Gardens.
• We recommend that customers with limited mobility enter through Victoria Gate.
Customers wanting to purchase a disabled access ticket are asked to purchase a single ticket and display evidence of DLA, PIP or Blue Badge status upon arrival for free admission of the personal assistant.
The walk from Victoria Gate to the Wind in the Willows is approximately 800 metres. The walk from Victoria gate to Tinkerbell and the Dream Fairies is approximately 100 metres.
Is the venue accessible?
Both Tinkerbell and the Dream Fairies and The Wind in the Willows take place on the grass. It should be noted that some areas of the grounds at the performance sites are uneven and special care should be taken whilst moving around the site.
Are guide dogs allowed?
Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other animals are not allowed.
Can I bring my car into the gardens?
No, private cars may not drive into the Gardens. This is for several reasons – with no vehicle access points in the public area this would not safe or practical. Other performance attendees- including a number of people with limited mobility – will be walking along a small number of routes.
Why isn’t disabled parking offered at Theatre on Kew?
Kew Road (A307) is a public highway, with parking permitted on the west side (Kew Gardens side) of the road after 10:00am on single yellow lines. As the land is not owned by the Gardens we are unable to provide disabled parking spaces upon it. There are three disabled persons’ parking places for Blue Badge holders on Kew Green, which is a short distance from the nearest entrance at Elizabeth Gate (TW9 3AB). These are public spaces on the public highway, and are available on a first come, first served basis. Kew is unable to reserve specific spaces so we advise leaving in plenty of time to secure a parking space closest to your chosen entry gate. If you have any queries regarding accessibility at Theatre on Kew, please get in touch via firstname.lastname@example.org